RiverPointe Napa Valley 110% Best Rate Guarantee FAQ
How do I identify a qualifying rate?
Rates for a hotel or resort booked as a standalone product on RiverPointe Napa Valley or through a RiverPointe Napa Valley Travel Concierge qualify for the 110% Best Rate Guarantee.
What’s the deadline to submit my claim?
Eligible claims must be submitted within one business day after payment of a confirmed booking with RiverPointe Napa Valley and must be within the hotel or resort cancellation period. Note: Some hotels or resorts charge a cancellation penalty regardless of when the reservation is canceled. The cancellation deadline is listed under the applicable hotel or resort policies. Claims received after the cancellation deadline or for bookings which are non-refundable will not be honored.
Submit your claim on the claim form. A RiverPointe Napa Valley Travel Concierge will reply to your claim within 72 hours after receipt of your submission.
Once approved, how is the refund and credit issued?
If a comparable booking is purchased at a lower rate on another on-line retailer site, RiverPointe Napa Valley will refund 100% of the original RiverPointe Napa Valley reservation and issue a RiverPointe Napa Valley courtesy credit equivalent to 10% of the lower rate valid toward your next RiverPointe Napa Valley booking.
If the lower rate is posted on RiverPointe Napa Valley we will rebook your reservation at the lower rate and will refund 100% of the rate difference and issue a RiverPointe Napa Valley courtesy credit equivalent to 10% of the lower rate valid toward your next RiverPointe Napa Valley booking.
Refunds will only be issued to the same credit card account charged for the original booking. RiverPointe Napa Valley courtesy credits will only be issued to the customer account under which the qualifying booking was confirmed and must be applied toward a reservation on RiverPointe Napa Valley within one (1) year from date of issuance.
RiverPointe Napa Valley 110% Best Rate Guarantee Terms and Conditions
The 110% Best Rate Guarantee offered by RiverPointe Napa Valley is available to any customer who books qualifying accommodation(s) through RiverPointe Napa Valley on or after November 7, 2019 (“Effective Date”). Applicable Terms and Conditions are set forth below.
The original booking must be confirmed by payment to RiverPointe Napa Valley with a valid credit card account with a United States billing address.
The 110% Best Rate Guarantee offered by RiverPointe Napa Valley applies only to lower rates for comparable bookings (same resort, same room type and amenities, same number of guests, same reservation dates) which are offered by a U.S. based rental website to the general public. The lower rate must be available for booking at the time your claim is submitted. If the lower rate is subject to any special or limiting qualifications such as regional specials, gender specials such as “ladies night out,” etc., you must meet all special qualifications. Taxes and fees which may vary are excluded from the rate comparison calculation. The lower rate price difference cannot be due to a differential or change in the applicable foreign exchange rate.
The following eligibility requirements apply to the lower rate 110% Best Rate Guarantee:
Eligible claims must be submitted within one business day after payment of a confirmed booking with RiverPointe Napa Valley by submission of a written claim form. Eligible claims must be submitted within the booking hotel or resort cancellation period. Note: Some hotels or resorts charge a cancellation penalty regardless of when the reservation is canceled. The cancellation deadline is listed under the applicable hotel or resort policies. Claims received after these deadlines will not be honored. RiverPointe Napa Valley does not reimburse cancellation charges and penalties.
RiverPointe Napa Valley reserves the right to deny any claims for which eligibility and compliance with these Terms and Conditions cannot be verified, or for which you have provided incomplete information or documentation. Documentation will be deemed incomplete if evidenced solely by a screen display from a metasearch site, and not published on-line by a legitimate U.S. based reservations company. As used herein, “metasearch site” shall mean any application or internet website that accepts travel service data (including without limitation airfares, hotel rates, and/or car rental rates) from the travel service suppliers or other travel service companies (collectively, the “Travel Suppliers” and aggregates such data into an integrated display based upon user searches, and then directs customer referral traffic to such Travel Suppliers for booking and/or ticketing on the Travel Suppliers’ own websites.
The 110% Best Rate Guarantee is void where prohibited by law. The principal office of RiverPointe Napa Valley is located in California, United States of America. California law will be applied to any disputes or interpretation of this 110% Best Price Guarantee offer.
RiverPointe Napa Valley reserves the right to modify or cancel the 110% Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Terms and Conditions on the RiverPointe Napa Valley web site. Any cancellation will be effective upon removal of references to the 110% Best Rate Guarantee and the 110% Best Rate Guarantee Terms and Conditions from the RiverPointe Napa Valley web site. The termination of the 110% Best Rate Guarantee program will not affect any then pending submitted claims.
Any waiver by RiverPointe Napa Valley to enforce any provision of these Terms and Conditions shall not constitute a waiver of that provision.
If you would like to speak with a RiverPointe Napa Valley Travel Concierge please contact us at (877) 351-3852.